Are you experiencing tension at work with an individual or colleague?

This can be a very uncomfortable time for all concerned. Some possibilities are:

• You Know the cause and feel unsure how to address it

• You feel uncomfortable but don’t know what the issue is

• You see a colleague being mistreated and don’t know what to do Read the rest of this entry »

I am not talking about red carpet Hollywood celebrity stuff here. I am discussing the importance of how our appearance sends a message to people about us.

Your clothes and grooming are a significant part of your tool kit. A trades person wears protective clothing and may not be allowed on site without it. Their clothing identifies them as people who ought to be there.

Our defence forces wear identifiable uniforms as do our police force and our operating theatre staff. Read the rest of this entry »

There are parallels between sport and work and there are many things we can learn, as to a large extent work defines who we are. Some questions:

• How can we learn from sport at work?
• What are the barriers to your success?
• Who should be your mentor?
• Who should be your coach?
• Are you willing to attend training? Read the rest of this entry »

One of our Miller Heiman colleagues, Rolene Liebenberg gave me a good tip the other day on how to respond to an impromptu question. You know those times when you’re put on the spot. Use the mnemonic (memory aid):

MBE

M – make your point.

B- Because – detail the reasons.

E- Example – further information, maybe tell a story.

If you need more time to think, say something like “that’s a very interesting point” and be silent while gathering your thoughts. Nod your head, knit your brow or use other appropriate body language to show the audience that you are actively considering the problem.

Another weapon for your arsenal!