One of our Miller Heiman colleagues, Rolene Liebenberg gave me a good tip the other day on how to respond to an impromptu question. You know those times when you’re put on the spot. Use the mnemonic (memory aid):
M – make your point.
B- Because – detail the reasons.
E- Example – further information, maybe tell a story.
If you need more time to think, say something like “that’s a very interesting point” and be silent while gathering your thoughts. Nod your head, knit your brow or use other appropriate body language to show the audience that you are actively considering the problem.
Another weapon for your arsenal!