An international company had just won the contract to operate a major correctional facility. The conditions of the contract included retaining most of the existing team, who had been employed by a different operator, while superimposing some of their own management structure.

Initial Survey

Areas identified for improvement were:

• Strategies to improve the operation
• An implementation plan
• Communication between individuals
• Processes for meetings
• Grievance procedures

Our Process

• Discovery consultation with management team
• Develop interpersonal interaction road map
• Conduct ideas generation workshop for strategy
• Capture and organise data
• Prepare a plan
• Follow up on implementation

The Result

The management team signed off on the plan with sponsors to lead the implementation.

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